Live
ISP
Run a network, not just a helpdesk.
Circuits, POPs and IP space as records. Fibre and radio planned on the map. Zabbix, LibreNMS or PRTG opens the ticket and names the circuit that broke.
Live
Eight industry modules. Switch on the one that matches your work.
The service desk thatbecomes
your industry.
Every other ticketing tool hands a bank and a fibre operator the same screen and leaves each of them to bend it into shape. Kevrow starts as a support desk anyone can run, then a module rebuilds it around the work you actually do.
Private release, and a person reads every request One rate per agent, per year Bring your own AI keys
app.kevrow.com/queue
Needs attention3
SLA FirstRefund still not showing after five days
RequesterNgozi Eze (Harbourline Logistics)
AssigneeAdaeze Okonkwo
Adaeze is checking the settlement gateway
app.kevrow.com/settings/modules
ISP Module Records
FTTH & Metro Fiber Infrastructure Telemetry
Circuit ID & POPCKT-LAG-4082
LiveVI Core 1
Carrier SLA Timer3h 42m remain
Live99.8% target
Optical Power Levels-18.4 dBm
LiveNominal
Duct & Plant RouteOzumba Mbadiwe 4B
LiveSplice 12
OLT-AGG-02: Port Gi0/2 Link UPTx: +2.1 dBm / Rx: -18.4 dBmOPTICAL OK
Puts fiber inventory and live NOC telemetry directly beside customer tickets so agents never copy circuit IDs between screens.
app.kevrow.com/tickets/KR-1048
Raised by Zabbix
Gi0/2 down on LEK-POP-01-SW01
24-PORT CORE SWITCH, LEK-POP-01-CORE
SYSALMPWRRPS
PORT 2 DOWNLoss of signal on Gi0/2, Harbourline Logistics link failure (CIR-4471)
Rx: no lightCustomerHarbourline Logistics
CircuitCIR-4471
BranchLekki Phase 1
CarrierMainOne
None of that was typed in. The ticket carries it because the desk knows the network.
app.kevrow.com/tickets/KR-2210
Clinic diary
09:0030m
MRN-31840, T. AdebayoFollow-up review
Done
10:2040m
MRN-39102, K. BalogunConsultation, new patient
In room
11:4040m
Cancellation gapReleased by MRN-39811, 40m open
Free gap
14:0045m
MRN-28491, F. OkonReview appointment
Booked
16:4040m
MRN-40218, Amina BelloPushed to the evening
Moved twice
Ticket KR-2210
MRN-40218Amina Bello
Moved twice today, because the theatre list overran.
WaitingSince 09:00
Current slot16:40, evening
Match: the 11:40 cancellation fits a 40 minute appointment. Offering it now takes five hours off the wait.
app.kevrow.com/tickets/KR-1047
Customer enquiry14:22
We need to update our billing address to 14 Marina, Lagos, and split monthly invoices between the Ikeja hub and Victoria Island starting next month.
Adaeze ObiReviewing
app.kevrow.com/maps/fibre
6°27′04″N 3°28′19″EOutside plant, layer 4
Duct reusedNew trench
LEK-POP-01HeadendHarbourline LogisticsCustomer endapp.kevrow.com/tickets/KR-2184
6°26′48″N 3°21′22″EFleet telematics
CompletedYour stop
Apapa depotOriginEnd of the runLast dropapp.kevrow.com/reports
96.4%of promises kept, across every channel
First response4m 12s
Resolution1h 24m
Escalated2.1%
Occupancy81%
The queue
The queue, slide 1 of 8
5 ways inEmail, chat, WhatsApp, Instagram, and the network itself
8 industrieseach one rebuilds the desk around that work
3 AI levelsThe agent is free; what you buy is how far it may go
Modules, not custom fields
Pick the module. The desk changes shape.
A module is not a template or a pack of renamed fields. It adds the records your work is actually made of, the screens that operate on them, and the permissions that keep them apart, to the same desk your team already knows.
Live
MSP
One desk, many clients, each on their own terms.
Contracts, managed assets and recurring maintenance, with each client's SLA kept apart from the next client's.
In build
Healthcare
Support that respects patient confidentiality.
Clinical escalation paths and appointment-linked cases, handled so a patient record never leaks into a general queue.
In build
Financial Services
Every case defensible, every timeline provable.
Disputes and complaints as cases, with the audit trail a regulator asks for already written.
In build
Education
Built for the shape of a school year.
Termly workloads, separate student and staff request streams, and campus asset support.
In build
Logistics & Fleet
Cases that know where the truck is.
Cases that know which shipment, which driver and which depot they belong to.
In build
Utilities & Energy
Outages, connections and the people affected.
Meter and connection records, outage handling, and planned-works notices to the people affected.
In build
Government & Public Sector
Statutory deadlines that cannot quietly slip.
Citizen requests with statutory clocks that cannot quietly slip, and freedom-of-information handling.
Modules are bought separately from the plan, and only when you want one. A workspace with no module is a complete support desk.
Underneath every module
A support desk that holds up on its own.
None of the above is worth much on top of a weak queue. This is the part that has to be right before anything else matters, and it is the part your agents live in all day.
One queue
Every conversation lands in the same place.
Email, live chat, WhatsApp and Instagram become tracked work with an owner, a priority, the customer's history and the SLA clock in view.
See the workspaceEmail24 open
Live chat8 waiting
WhatsAppConnected
Routing and automation
Routine work handles itself.
Assign the right group, tag the intent, escalate what is slipping and keep the customer informed, with rules your team can read rather than reverse engineer.
See the workspace New billing email Route to Billing Apply 4h SLA
SLAs and reporting
The promise, and whether you kept it.
First response, next response, resolution, backlog and who is carrying it, without standing up a reporting project first.
See the workspace92.4%SLA attainment
One module in depth: ISP
This is what a module adds.
A support tool that does not know what a circuit is turns every outage into a person reading a monitoring screen and retyping it into a ticket. The ISP module closes that gap by making the network part of the desk. Every other module does the same thing for its own work.
The alert opens the ticket
Zabbix, LibreNMS or PRTG raises it, and the ticket already names the customer, the branch and the circuit that broke.
Fibre planned on real plant
A route is costed against the cable you already own, so a spur onto your own duct wins over opening the road again.
Radio links, on the map
Point to point and point to multipoint planned beside the fibre, in the same design as the rest of the build.
Circuits, POPs and IP space
The things your NOC argues about are records with owners and history, not a note in a description field.
One of eight modules. A hospital gets clinical escalation paths and appointment-linked cases in the same shape; a bank gets disputes with an audit trail a regulator asks for. None of it is on the desk until you switch it on.
Fibre plan · Lekki ring
Existing plantNew build
Alert became a ticket
Gi0/2 down on LEK-POP-01#KR-1048 · Harbourline Logistics · CIR-4471 · carrier MainOne
Vendor thread opened against the escalation matrix
Kora, the Kevrow agent
The agent is free. You decide how far it goes.
Most tools sell you an AI and then ask you to trust it. Kevrow sells the trust instead. Start where nothing reaches a customer without a person pressing send, and move up only when you have watched it work.
Level 1
Assist
The AI writes and a person sends. Nothing reaches a customer unapproved.
- Conversation copilot
- Ticket health
- Reporting lines
- Contact clean-up
- Workspace copilot
- Incident scribe
- Accent designer
- Circuit reconciliation
- Connection diagnosis
- Address plan import
- Upstream advertisement reading
- Capacity outlook
- Traffic reading
- Outage proposal
- Availability notice
- Credit handover note
- Credit reconciliation
- Plant import
- Contract reading
- Retainer review
- Asset register reading
- Maintenance planning
- Invoice review
- Renewal review
- Signal import
- Renewal reply reading
- Planned change review
- Security posture review
- Fault triage
- Restoration reading
- Collector script
- Estate reading
- Route import
- Radio status reading
- Degradation pattern
- Throughput notice
Level 2
Respond
The AI answers the customer itself, on every channel the desk runs.
- First response
- Next response
- Group response
- Network planning
- Service delivery
- Outage communications
Level 3
Operate
The AI acts on the desk: routing, follow-up, stakeholder updates and vendor escalation.
- Intelligent routing
- Automated follow-up
- Stakeholder update
Your own provider keys, your own spend, and a ceiling you set. Kevrow never sends on your behalf at a level you have not switched on.
What stays yours
The parts people regret signing away.
Every platform asks you to move your work onto it. These are the things you keep when you do, and none of them is a setting we can quietly change later.
Your AI keys and your ceiling
Kevrow uses your provider account, so the model bill is yours and the cap on it is yours to set. We never mark up tokens.
Your WhatsApp number
Registered to your business, not rented from us. Take it with you, and keep the conversation history that came through it.
One workspace cannot see another
Isolation is in the schema rather than in a query somebody has to remember to write, and every module keeps its records behind the same wall.
A history nobody can quietly edit
Payments, commission and destructive actions are appended, never overwritten. A correction is a second entry, the way a ledger corrects anything.
AI spend this month
Your Anthropic accountNGN 41,200of the NGN 60,000 ceiling you set
- Key
- Held in your workspace, never ours
- Billed by
- Your provider, at their rate
- At the ceiling
- Kevrow stops, and tells you
Pricing
One rate per agent. Every channel included.
A plan costs nothing to be on. You pay a rate per agent per year, and what separates the plans is what they unlock. Modules are added when you need them and never before.
Priced below
Everything switched on, for fourteen days.
Free
No charge
- Email channel
- Customer portal
- Website chat
- Facebook, Telegram and Teams
- SLA policies
- and 23 more
For a team that has outgrown a shared inbox.
NGN 360,000per agent, a year
NGN 30,000 a month, billed yearly
- Email channel
- Customer portal
- Website chat
- SLA policies
- Business hours
- Ticket forms and fields
- Knowledge base
- and 2 more
For a desk with targets to hit.
NGN 480,000per agent, a year
NGN 40,000 a month, billed yearly
- Email channel
- Customer portal
- Website chat
- Facebook, Telegram and Teams
- SLA policies
- and 19 more
For an operation with auditors.
NGN 600,000per agent, a year
NGN 50,000 a month, billed yearly
- Email channel
- Customer portal
- Website chat
- Facebook, Telegram and Teams
- SLA policies
- and 23 more
What it would cost you
Pricing the plan selected above. Set your team size and tick the modules you would switch on. Everything here is billed yearly.
NGN 0 per agent per year, billed yearly.
Trial · 8 agentsFree
Get this quoteWhat each plan includes
All 75 capabilities, and the plans that unlock them. A plus means a plan does not include it but can still buy it.
| Capability | Trial | Starter | Growth | Enterprise |
|---|---|---|---|---|
| AI Agent | ||||
| Conversation copilotA reply drafted in the thread, to send, edit or throw away. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Ticket healthWhich cases are going wrong, before the SLA says so. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| First responseThe first reply to a customer, without waiting for an agent to be free. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Included |
| Next responseEvery reply after the first, in the same conversation. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Included |
| Group responseAnswering as the group that owns the work rather than as one agent. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Included |
| Intelligent routingSending work to the group or agent that should be holding it. | Included | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier | Included |
| Automated follow-upChasing a case that has gone quiet before it breaches. | Included | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier | Included |
| Stakeholder updateTelling the people watching a case where it actually stands. | Included | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier | Included |
| Reporting linesWho each person reports to, read from their group and their job title. It proposes; you accept. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Contact clean-upKeeps the contact and company directories tidy: links contacts to companies by email domain, works out a company website and domain, and retires contacts that belong to nobody. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Network planningPlans radio and fibre links on the map: reads the estate, runs link budgets and optical budgets, and builds design projects. Requires the ISP Module. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Included |
| Workspace copilotA thread where anybody can ask the AI about the workspace and have it act, inside whatever capabilities are switched on. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Service deliveryReads customer services, proposes changes to what they buy, and works an activation through its steps. Requires the ISP Module. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Included |
| Outage communicationsWrites the progress updates customers get during an outage, from the incident record and what has already been said. It drafts; a person approves the words before they go out, unless this is switched to act on its own. Requires the ISP Module. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Included |
| Incident scribeReads a war room timeline back as a catch-up brief for whoever just joined, and drafts the stand-down note when the room closes. It writes for the people in the room and never to a customer. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Accent designerTurns a sentence about the business into accent colours for the workspace. It proposes only: every colour it offers is corrected for contrast and added by a person, and it never changes how anybody else sees the product. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Circuit reconciliationMatches a carrier invoice against the circuits on record and says which lines it could not place. It matches only: every amount, difference and total is worked out afterwards, and nothing is ever marked as paid or approved. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Connection diagnosisReads a subscriber connection history back as what an engineer would say about it: whether the line is flapping, whether somebody is power-cycling, whether the router changed. It reads and never acts, and every figure it is given was counted in code. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Address plan importReads an existing address plan out of a spreadsheet, a text file or a router config and proposes the prefixes it found. Every prefix is checked for shape, placement and overlap in code before it is offered, and nothing is created until a person imports it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Upstream advertisement readingReads which prefixes an upstream announces out of a BGP table, a router config or a carrier letter, and proposes what to record. Private space, default routes and routes going the other way are refused in code, a block that would move carriers says whose it currently is, and nothing is written until a person imports it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Capacity outlookReads the capacity figures for every POP, in a window you choose, and writes what an engineer would say about them: which POP runs out first, what is oversold against a commitment, and the order to do something about it. Every figure is computed in code and every POP the reading names is checked against the network before it is shown. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Traffic readingReads what a subscriber actually uses against what they were sold: their busy hour, their peak, how much of their capacity they reach and whether it is rising. Every figure is counted in SQL over the measured hours; the AI writes what the shape means and what to do about it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Outage proposalReads a subscriber month of session records and terminate causes and proposes which gaps look like a service outage rather than a subscriber switching off. Every period is bounded and checked in code, and none of them counts towards an availability figure or a credit until a person confirms it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Availability noticeDrafts the note that goes to a customer when a month misses its availability target: what happened, how long, what the terms say and what they are owed. Every figure comes from the counted month, and nothing is sent. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Credit handover noteWrites the covering note that goes to whoever raises credit notes, from the month's own agreed credits: what is owed, to whom, what has already been applied and what disagrees. Every figure comes from the counted month, and nothing is sent. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Credit reconciliationReads the credit notes your billing system issued against the credits Kevrow agreed, and proposes which of the leftovers belong together and why. The matching itself is done in code; the model only reads what code could not match, names no figures, and every proposal waits for a person. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Contract readingReads a signed service agreement and proposes the contract terms to record: the dates, the rate card, the rounding and callout minimums, and which branches and support groups it covers. Every figure is parsed from the document by code, anything naming a branch or group this workspace does not have is dropped, and nothing is saved until a person presses save. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Plant importReads a list of subscriber equipment out of an OLT dump, a delivery note or a spreadsheet and proposes the terminals it found. Every serial is checked against the estate and every port against the device in code before it is offered, and nothing is created until a person imports it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Retainer reviewReads where every client stands against the hours they bought this period and writes the account manager a note: who is about to run out, who is chronically under, and who needs the overage explained before the invoice arrives. Every figure is counted in code, the model names no numbers, and it proposes conversations rather than taking any. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Asset register readingReads an RMM export, a handover spreadsheet or a stocktake and proposes the equipment to record: what each item is, its serial, its warranty and where it lives. Every date is parsed by code, anything already recorded is matched rather than duplicated, anything naming a site this client does not have is dropped, and nothing is written until a person imports it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Maintenance planningReads a client's equipment register and proposes the recurring maintenance worth running on it: what to do, to which kit, and how often. It names no dates, proposes nothing for equipment that is not there, and every schedule waits for a person to save it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Invoice reviewReads a draft invoice against what this client was billed before and says what looks wrong: a month with no work in it, an overage far outside their pattern, a credit that was agreed and is not on it. It quotes no figures back, changes nothing, and every draft still waits for a person to issue it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Renewal reviewReads the licence and renewal book and says what needs a decision now rather than a reminder later: seats being paid for and not used, several expiries landing on one day, a renewal auto renewing with nobody checking, a record that disagrees with what the certificate itself says. It quotes no dates back, changes nothing, and renews nothing. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Renewal reply readingReads a client's reply to a renewal letter and says which of a fixed set of answers it is: they are renewing, they are letting it go, they asked something, or somebody else handles it. It writes one sentence for whoever picks the ticket up. It quotes no dates or figures, sends nothing, and renews nothing. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Signal importReads optical and radio levels out of an OLT dump, a station list or a spreadsheet and proposes the readings it found. Every serial is matched against the estate and every number range checked in code before it is offered, and nothing is recorded until a person imports it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Planned change reviewReads a plan for work on a live network and says what a senior engineer would say before agreeing to it: whether the method matches what is being touched, whether the window is the right time for these customers, whether the way back is really a way back. It quotes no times or counts, agrees to nothing, and changes nothing. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Security posture reviewReads where a client stands against what they were promised and says what to do about each gap, in the order the desk should take them, and what to tell the client. It quotes no counts or dates, changes nothing, and marks nothing as fixed. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Fault triageReads the evidence already gathered about a failed port, its subscribers and their levels, and proposes the most likely cause and what a field team should check first. Every figure it is given is computed by Kevrow, it is asked for no numbers of its own, and nothing is changed by asking. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Restoration readingReads the shape of how subscribers came back from an incident and proposes what the repair actually was, and whether anybody left behind is a separate fault. Every figure it is given is measured by Kevrow, it is asked for no numbers of its own, and nothing is changed by asking. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Collector scriptWrites the script that reads signal levels off an OLT or access point and posts them to Kevrow, for the vendor and access method an operator describes. The URL and payload shape are supplied by Kevrow, the token is never given to the model and is read by the script from the environment, and nothing is run by asking. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Estate readingReads the shape of what is failing across the whole network at once, and proposes whether it is one upstream, one site, or a route several POPs share. Every figure it is given is measured by Kevrow, it is asked for no numbers of its own, and it opens nothing. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Route importReads a splice schedule, a handover document or a spreadsheet into the closures and cable segments it describes. Every reference is checked against the plant already recorded and every duplicate refused in code before it is offered, and nothing is created until a person imports it. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Radio status readingReads a radio status page or a field report into the signal, noise, modulation and capacity it describes, for either end of a hop. Units are parsed and the verdict decided in code against the workspace thresholds, and the figures are shown beside the text they came from so a person can check one against the other. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Degradation patternReads the shape of a hop that keeps degrading and says whether it looks like weather, like interference, like a hop that has run out of capacity, or like equipment slowly failing. Every episode is counted and measured in code first, and the reading is returned beside those counts so a person can judge it against the same facts. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Throughput noticeDrafts the note that goes to one customer when their service was short of the bandwidth it was sold: what they bought, what arrived, for how long, what the clause provides and what they are owed. Written per customer, because the same hop leaves a fifty megabit service and a three hundred megabit service in completely different positions. Every figure comes from the counted month, every draft is read in code for language that would concede an outage that never happened, and nothing is sent. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| channels | ||||
| Email channelTurn a mailbox into a shared queue, with threading and identities. | Included | Included | Included | Included |
| Customer portalA branded place for customers to raise and follow their own tickets. | Included | Included | Included | Included |
| Website chatLive chat on your own site, landing in the same queue. | Included | Included | Included | Included |
| WhatsAppYour business number, its 24-hour window and approved templates. | Included | Not included | Included | Included |
| InstagramDirect messages from your Instagram account. | Included | Not included | Included | Included |
| Facebook, Telegram and TeamsThe rest of the social and collaboration channels as they land. | Included | Not included | Included | Included |
| identity | ||||
| Multiple brandsMore than one face on the same desk. | Included | Not included | Not included | Included |
| Custom brandingYour colours, logo and sending domain. | Included | Not included | Included | Included |
| insight | ||||
| ReportsVolume, response, resolution and agent performance. | Included | Included | Included | Included |
| Custom report builderBuild the report nobody anticipated. | Included | Not included | Included | Included |
| Scheduled reportsThe same report, in an inbox, every Monday. | Included | Not included | Included | Included |
| platform | ||||
| API accessThe developer API, for building against Kevrow. | Included | Not included | Included | Included |
| WebhooksTell another system the moment something happens here. | Included | Not included | Included | Included |
| productivity | ||||
| Knowledge baseArticles for customers and agents, in one place. | Included | Included | Included | Included |
| Saved viewsQueues an agent defines once and returns to. | Included | Included | Included | Included |
| Time trackingTime recorded against a ticket, and reportable. | Included | Not included | Included | Included |
| Bulk importBring contacts, companies and history in at once. | Included | Not included | Included | Included |
| security | ||||
| Single sign-onSAML or OIDC, so access follows your identity provider. | Included | Not included | Not included | Included |
| Directory syncAgents provisioned and deprovisioned from your directory. | Included | Not included | Not included | Included |
| Audit logWho did what, kept for as long as a review needs. | Included | Not included | Included | Included |
| Data retention controlsDelete on a schedule you set, not ours. | Included | Not included | Not included | Included |
| workflow | ||||
| SLA policiesResponse and resolution targets, with escalation when they slip. | Included | Included | Included | Included |
| Business hoursClocks that stop at the weekend, so a target means what it says. | Included | Included | Included | Included |
| AutomationsRules that act on a ticket without an agent touching it. | Included | Not included | Included | Included |
| Scenario automationsOne-click sequences an agent runs on a ticket. | Included | Not included | Included | Included |
| Routing rulesSend work to the right group by what is in it. | Included | Not included | Included | Included |
| Skills-based routingRoute by who can actually handle it, not just who is free. | Included | Not included | Included | Included |
| Ticket forms and fieldsAsk different questions for different kinds of request. | Included | Included | Included | Included |
| Customer satisfactionAsk after a resolution, and report on the answers. | Included | Not included | Included | Included |
| Advanced ticketingParent and child tickets, merges, splits and linked work. | Included | Not included | Included | Included |
Support that grows with you
Give your customers the experience they remember.
Start with the desk, add the module that matches your work, and raise the AI a level when you are ready. We are taking on a few teams at a time.
Sell Kevrow to your own customers, or introduce them and earn on it.
Become a partner